As a Marks and Spencer Home Customer Assistant, your job is to acquire an in-depth understanding of a huge range of products so that you can correctly and knowledgeably advise customers when they need help. Some of the items you will be dealing with, such as leather sofas, beds and such, are high value and you will be expected to put in the effort to land the sale.
Your understanding of harmony and style will influence clients in their selection of everything from cutlery to a new bedroom suite. To get this right means knowing how to listen to the client and how to ask the right questions that will allow you to properly advise them.
Other clients will ask you to explain how products work and how to take care of them. You will also be required to help with making suggestions for things as complex as a wedding list.
When a product is not in stock, you will be expected to take the order from clients, correctly recording both their details and the delivery or collection requirements.
Patience, application and intelligence are essential attributes. Being a natural administrator will likewise make you an ideal candidate for the Home Customer Assistant job.
For more information:
Marks and Spencer Section Manager jobs
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